Any Water Sports, Inc.

★ 1 · Richard Whaley · 2009-06-23

Any Water Sports 1344 Saratoga Ave, San Jose, CA 95129 Well, apparently Any Water Sports is doing so well with all of your praise they no longer feel quality service or customer satisfaction is required. I have been a rescue diver for over 10 years and although I never thought I'd ever wish for SoCal again, my previous experiences in Orange County dive shops puts this place to shame! I took the recommendation of a co-worker, a novice diver, and dropped off my tanks for a hydro and my reg set and dive computer for a checkup before the summer season. My paperwork clearly states that I specifically requested a new battery be put in my Oceanic Pro-Plus computer, as it had been sitting in my dive gear container for over a year. A week later I picked up my gear, paid the $65 dollars (on top of the $100 I already paid for the hydro and fill) and was happily on my way. When I got home (30 miles away) and checked over my gear before repacking it, I noticed my computer was not activating when prompted. I removed the battery (dated 06 00) and checked it on my volt/ohm meter and it read 0.00VDC! That is about as dead as a battery gets folks and they didn't even notice despite my request for them to replace it. FINE! Unhappy and frustrated, I figured I'd just drop by the shop on Monday and have them finish what I asked them to do... When I went back in on Monday, I dealt with a second rate clerk named Correy, who seemed wholly disinterested in the fact their lack of detail has now created an inconvenience for me and brought their competence as a service center into serious question. He offered the meager defense that he guessed it "was overlooked". No kidding! Retrieving a "new" battery from the stock shelf in the back he tells me it is $22.50. You're kidding right? I know for a fact, because I looked it up online when I first discovered it hadn't been replaced as I requested, these Tadiran TL-250 1/2AA 3.6V lithium batteries are available from several retailers for under $6.00 each. I said to him, do I at least get a discount for having to come all the way back here to fix your oversight? His answer, was that he wasn't "making much on batteries", which as I have demonstrated is crap but in otherwords implying... No. So, already 3 days longer into this service than I wanted to be, I didn't want to wait longer for a battery if I ordered it myself so I just agreed and paid their extortion. As I did, I told Correy directly that this sale was going to cost them all my return business from here on out. He said he was sorry to hear that, but I contend that if he truly WAS sorry, he would have been appalled that they had missed the battery change to begin with and asking me from the start how they could make this right with me! NOW, for the frosting on this cake... I get home (again a 30 mile drive) and place the "new" $22.50 battery I have just purchased in my computer and start it through it's calibration sequence. Upon completion, the computer display goes blank and the "Low Batt" indicator is flashing! I try again, same result. Removing the "new" battery, I check IT on the volt/ohm meter and it has a nominal voltage of 1.76 volts! After all that, to add insult to injury, they sold me a bad worn out battery! I'm finding a new dive shop for all my future needs and recommending everyone I encounter who shops there or is even thinking about it to do the same!