Pacific Wilderness, Inc.

★ 1 · Ron Jackson · 2011-07-18

I put my reg in for an inspection only. The work order has several boxes that can be checked for work the customer wants, i.e., OVERHAUL, ANNUAL INSPECTION, and OTHER EXPLAIN BELOW. Only the ANNUAL INSPECTION box checked. The employee at the shop at the time I gave them my reg assured me no work other than an inspection would be preformed and if more work was necessary I could accept or decline the extra work. I was quoted a price of $25.00 for the ANNUAL INSPECTION. I was told I would be called if the reg needed repairs and would be called when it was ready to be picked up. Pacific Wilderness never called to say it was ready and they never called to receive authorization to make any repairs. Pacific Wilderness made repairs for which they had never received authorization. Pacific Wilderness stated "We do not call when your stuff is ready and if it needs repairs we just go ahead and make those repairs and that is what we did." The older man at the shop on the day I picked up my reg gave an analogy of; "When you put your car in for service and they see it needs other repairs the dealership makes those repairs." I do not know where he takes his car, but a dealership cannot make repairs without explicit written permission or permission received by phone. The attitude of we do what we want is egregious and the prices charged for the unauthorized repairs was high.